I’m so HAPPY to be blogging again. I don’t think it would have taken long under the new frantic schedule before I would have figured something out. I remember managing to blog when Henry was a newborn, for example, and that was when the twins weren’t even 2 years old yet. Blogging only got dropped this time because I wasn’t physically near to a computer; if it had gone on much longer, I would have figured out the whole blogging-remotely system.
I’m also so happy because I made TWO hard phone calls this morning. It’s surprising to me that I still have to go through the math: “The phone call has to be made no matter what. So I can feel upset and scared about it for either a SHORT time or a LONG time. Short is less painful than long.” After doing the math, why do I so often choose MORE suffering? It is an enduring mystery.
Anyway, I had to call an investment company, because I had two accounts with them: one a custodial account with Rob, and one my own. And they were going to charge me $20/year unless I switched to paperless statements—which I was happy to do, but I couldn’t set up an online account for the second account because I already had one for the first account, and it was by Social Security number so it kept saying I already had an account. When I talked to the company the last time, the representative INSISTED that in order to merge the two accounts, I would need the manager of my bank to sign and notarize a document certifying my name change, because one account had my middle initials and the other did not. She INSISTED. I expressed doubts that a bank manager would be willing to sign such a form, considering I hadn’t changed my name. She continued to insist. She said that claiming “Swistle Thistle” and “Swistle R. W. Thistle” were the same person was exactly the same dicey situation as claiming “Swistle Margaret Thistle” and “Swistle Eloise Thistle” were the same person. She hinted that I might be trying to take over the account of someone else with the same first and last name who lived at my house. She sent me the form, which was five pages long and required, among other things, a copy of my birth certificate and a copy of the court forms for the name change. It was so maddening and frustrating, I decided to pay the $20/year: it’s only until Rob goes to college, and I would rather pay the fee than add ANOTHER horrible phone call to my Lie Awake catalog.
But then we got another letter saying we would now have to pay TWO charges of $20/year, because there is an accessory account to the main account, used for I don’t know what—I think for holding the money that doesn’t come to enough to buy another bond, something like that. It has $60 in it. It can’t be closed until the main account is closed. I would have to pay an additional $20/year on THAT account. So I called. THIS time I got someone who said, “Oh, no problem, we have a procedure for that. Let me just get some information from you on our recorded line. Do you want both accounts as Swistle Thistle, or both as Swistle R.W. Thistle? Okay, that will take 2-3 business days and I’ll call you when it’s complete.”
DEAR LORD.
The other call was for a medical billing thing, and all I could do was leave a message—but for this one, it’s enough to just get things going. Plus, I love leaving a message: I can say what I want to say without feeling like I need to hurry up. And then they have the information BEFORE they call me back, so theoretically they can be ready to discuss it and/or look into the issue FIRST. Theoretically.
Oh! They just called back, right after I hit publish! It was settled not entirely satisfactorily (a $35 copay when it should have been $20, with a workaround that makes no sense), but I WILL TAKE IT. And I was so high on victory, I also called to make the cat’s annual vet appointment! *dances like Elaine*